Page Comparison

Using HelpDesk+ in shared channels in Slack is a great way to support your customers.

Adding to shared channels

1. Navigate to the shared channel you want to use to support users

2. Type @helpdesk

3. Hit Enter

4. Click the button Add to Channel

Configure Request Types for shared channel

1. Locate the message Helpdesk+ has been added to this channel.

2. Click the Configure button.

3. Choose your ticket types - choose one or more request types or all types from one or more service desks.

4. Click Submit

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Using Organizations for grouping users

1. Go to the Organizations section and choose an organization for this customer.

2. Click Submit