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Overview

The footer message

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indicates that the ticket originated from the bot and provides a link back to the original channel message for context. You

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can customize these footer messages according to your preferences, incorporating variables like username, user email, channel link, and message link as needed.

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Info

You can customize the footer

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after issue creation and

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updates from Slack.

Customize your footer message

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  1. Go to the account portal

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  1. .

  2. Navigate to the

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  1. settings

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  1. tab.

  2. Scroll down within the settings menu to find the

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  1. Footer Message section.

  2. Select

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  1. Custom footer message after an issue is created from Slack

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  1. .

    1. Optional:

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    1. Select Custom footer message after an issue is updated from Slack

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    1. .

  1. Select variables for your message.

  2. Click

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  1. save settings.

  • To ensure proper text rendering,

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  • placing the correct code in the customization field is important. Incorrect code can disrupt the readability of the text and cause the

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  • Slack message to not link properly.

  • The default setting, provided for reference, is

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  • Created with [Jira Integration+|::slackMessageLink::] for ::slackUserName:: (::slackUserEmail::).

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Please note that once new code is applied and settings are saved, there's no way to revert to the default setting.

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