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By default the fields will be empty, they will be populated when the Jira Issue is updated and if there is an association for the issue:
Jira | Salesforce |
|---|---|
A Jira issue is updated. |
Creating an association
Open a Jira issue from a project that is bound with Salesforce. You can see the Associations and Associations Count fields are empty.
If they are already populated, go to the next step. Else, to populate those fields, check out Configuring an association on how to create an association between Jira issues and Salesforce.
Note In the case, that the association has been created before this feature, the Associations and Associations Count fields will still be empty despite having an association. You will have to Create a Salesforce Object from Jira or Configure a new association with a Salesforce Object.
We recommend unlinking the existing association and linking it back again to trigger the update for the Associations and Associations Count fields.
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In Jira, select Filters > select Advanced issue search.
Next, select More > check Associations and Association Count options. Filter the other fields relevant to your report.
Search for issues associated with a Salesforce Object with a specific Object ID.
Search for issues with specific counts of association.
