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This article explains how to get accurate results for issue count when the history fields are used within the report.

Instructions

  1. Navigate to AIO Reports → My Area → My Reports.
  2. Edit the report, remove the Count of Issues field if you have History fields like History Status, History Author, etc placed on the fields section.
  3. Now add the History Count field and run the report. The results will be accurate and are as shown below:



    Note

    The Count of Issues field will count and sum up the unique issues only. So use the Count of Issues field along with the common fields to get accurate results and the History Count field when the history fields are used in the report.