Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This article explains how to resolve the reporter field error while creating a subtask in the app Create on Transition on Cloud instance.

Instructions

  1. Ensure you have the app, Create on Transition, installed before performing the below steps.
  2. Log in as a Jira Administrator and clickImage Modified> Projects.
  3. Select the required project and click Project Settings.
  4. Select the required workflow and click Edit to view the transitions associated with the workflow.
  5. Select a transition and click Post-Function from the box on the right.
  6. Click Add post function, select Create Sub-task from the list and click Add.
  7. Below is the Create sub-task post function configuration:

  8. Publish the workflow before performing the transition. 
  9. In order to test, create a sample ticket with issue type as "Improvement" and perform the transition to In Review status.
  10. Check the transition logs by navigatingImage Modified> System > Transition Logs.
    Image Modified
  11. To resolve the Remote error, modify the reporter permissions by adding to a Group as shown:
    Image Modified
  12. Create an Improvement request and change the transition to IN REVIEW status as per the configured post-function.
  13.  Subtask gets created with Issue links as relates to as shown below:
    Image Modified
  14. Output in the transition log, after the transition is:
    Image Modified


Info
If you are installing the app Create on Transition for the first time, the above error is observed and can be resolved by adding required permissions to the Group.

...