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| Application | Confluence, JIRA |
|---|---|
| Version | Cloud |
| App version | 8.4.0 |
Cause
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|---|---|---|
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The error is caused due to the recent changes in the authentication parameters for the Cloud instance, as recommended by the GDPR guidelines issued by Atlassian. |
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Perform the following to avoid the error:
Download CLI client 8.5.0 from the latest version of CLI distribution (Client) from this location.
Enter the following:
Username - User email address
Password - Token
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| Code Block |
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java -jar D:\CLI\atlassian-cli-8.5.0-distribution\atlassian-cli-8.5.0\lib\jira-cli-8.5.0.jar --server https://your-site.atlassian.net --user "john@example.com" --password "jLBdxOCRPvsiOdu0XiBcA088" %* |
Problem Determination
- For some Confluence Cloud API removals, you may see the following if you do not have an updated CLI client:
- Remote error: Action disallowed. Response code: 403.
- Remote error: Unknown error occurred on the server. Response code: 501.
- If you are NOT using the email address and API token for your user credentials for accessing Cloud sites (see Authentication), you will likely receive: Remote error: User is not authorized to perform the request. Response code: 401.
- Even when using an API token, we have cases of 401 errors caused by older API tokens. Revoke the existing token and generate a new token. Then execute the CLI command.
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