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Contents:

Table of Contents
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  1. Go to BigPicture/BigGantt App configuration > Advanced > Database dumps.

    Screenshot of the App configuration page.Image Modified

  2. Click the New dump button.

  3. Add a description.

  4. To confirm, click the Create dump button. 

    Screenshot of the new database dump creation.Image Modified


    You will be able to track the progress:

    Screenshot of the database dump creation process.Image Modified

  5. The new database dump should appear at the top of the list of backups.

  6. Press the Download button to save the backup file to the disk (if you don't see the item on the list, refresh the page).

    Screenshot of the App configuration page with a new database dump created.Image Modified

Step 2 - Create a Jira XML backup and download it

Don't use the Atlassian JCMA tool.

In this part, you need to create a Jira backup and import it:

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  1. Go to Jira Apps.

  2. Go to ATLASSIAN MARKETPLACE in the left sidebar.

  3. Select Find new Apps.

  4. Search for the BigPicture plugin.

  5. Install the plugin.

  6. Enter a valid license. 

    Screenshot of the Find new apps page in Jira.Image Modified

Step 5 - Restore the App database

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  1. Go to BigPicture App Configuration > Advanced > Database dumps.

  2. Upload your database dump (the one you created earlier on the server/data center) by pressing the Import button.

    Screenshot of the App configuration page.Image ModifiedScreenshot of the importing database dump on the App configuration page.Image Modified

  3. Click Restore. 

    Screenshot of the restoring the App database on the App configuration page.Image Modified

  4. Confirm the next step.

    Screenshot of confirming the database dump restore.Image Modified

  5. Check the confirmation box and press the Next button.

    Screenshot of confirming the database dump restore.Image Modified

  6. Confirm the operation by entering the word RESTORE.

  7. Click the Restore button.
    Important!
    If the BigPicture instance is not new and some work has already been done on it, this work will be overwritten! BigPicture will automatically dump its current state before restoring it (so the process can be reversed).

    Screenshot of confirming the database dump restore.Image Modified

  8. Map the users from the server Jira Server/Data Center to the users on the cloud environmentJira Cloud.

    During server/data center to cloud migration, automatic user assignment will be performed (the matching is based on the users' email addresses). There may be a situation where not all users on the server/data center side will be matched to the users on the cloud side. In this case, manually assign users that were not mapped in the automated process (if there are too few users on the Jira Cloud side, they need to be created before the restore operation):

    Screenshot of mapping users from Jira Server to Jira Cloud.Image Modified

    (info) Info: If there are many unmatched users (more than 20-30), it may mean that the data from Jira was not migrated correctly. In this case, verify that the user data has been migrated.

  9. The database recovery process will start.

    Screenshot of database recovery process.Image Modified

  10. After the recovery process, the migration from one instance to another is over.

  11. You can then go to BigPicture and verify the data's correctness.

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To activate selected integrations:

  1. Go to App Configuration > Integrations > Connections.

  2. Move the switch in the Active column.

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