Versions Compared

Old Version 3

changes.mady.by.user Megan Storie

Saved on

compared with

New Version 4

changes.mady.by.user Megan Storie

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Overview

Configure your HelpDesk+ bot to integrate with your preferred knowledge base. This integration enables ticket avoidance and swift resolution by empowering users to easily access documented answers.

Prerequisites

Configure Knowledge Base Integration Support

Confluence and http://HelpDocs.ioknowledge base services require custom domain names and URL configuration. Other services are based on a single base domain name without customization options.

  1. Go to the Jira App.

  2. Choose More from the dropdown menu.

  3. Click on Apps and select the appropriate Jira instance.

  4. Scroll down to Knowledge Base Integration.

  5. Input the base URL for your knowledge base service.

  6. Click on the Save button.