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Overview

Configure your HelpDesk+ bot to

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integrate with your preferred knowledge

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base. This

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integration enables ticket avoidance and

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swift resolution by

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empowering users to

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easily access documented answers

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What to know

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Prerequisites

  • Smart Search functionality must be

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  • activated for utilizing this feature.

  • HelpDesk+

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  • offers knowledge

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Knowledge-base self service support

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Integration Configuration Support

Confluence and

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base services

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require custom domain names and

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URL configuration. Other services are based on a single base domain name

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without customization options.

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  1. Go to the Jira App.

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  1. Choose More from the dropdown menu.

  2. Click on Apps and select the

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  1. appropriate Jira instance.

  2. Scroll down to Knowledge

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  1. Base Integration.

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  1. Input the base URL for your knowledge

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  1. base service.

  2. Click on the Save button.