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- Importance to customer.
- Applicability to other customers including votes. Feedback and discussion is important!
- Customer has a valid SEN (Support entitlement number - purchase or evaluation).
- Availability of acceptable workarounds.
- Grouping with other related work. Backlog issues are reviewed for a planned add-on release and backlog issues with current activity take precedence.
- Scope and risk of change.
- Availability of customer to verify a SNAPSHOT solves the problem or request.
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