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Enabling Auto-Create
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Type @helpdesk+ configure
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Click the "configure" button
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Select "Setup a Support Channel"
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Enabling Auto-Create
Click Start a post.
In the message field, enter
@helpdesk configure
and press Enter.Click Configure.
Select Support Channel.
Select the Service desk and Request type.
Click the checkbox next to Auto Create
Click Save
Tip |
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Each time a user sends a message to |
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the customer support channel, a ticket will be created using the configured issue type. |