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Overview
This article explains how to install and configure HelpDesk+ for Microsoft Teams.
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Prerequisites
Setting up HelpDesk+ requires installing an application
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on both Microsoft Teams and Jira
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A Jira administrator needs to install and configure the Jira application
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Tip
The following guide illustrates each installation step. Click here to view an animation of all steps
Install the Microsoft Teams application
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Click the 3 dots on the left bar in Microsoft Teams
Type "Helpdesk+"
Select the "Helpdesk+" application
Click the "add" button to install the application in to your Teams environment
Install the Helpdesk+ application
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.
Setup
Install HelpDesk + on Microsoft Teams
Click Apps in the left sidebar in Microsoft Teams.
Type HelpDesk into the app search bar.
Click Add on the HelpDesk+ card that appears.
Install HelpDesk+ on Jira
Go to the https://marketplace.atlassian.com/.
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Search for HelpDesk+.
Click
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Try
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Select Cloud, Server, or Data Center depending on your installation
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it free.
Click Start free trial
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.
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If you are signed in to more than one Jira account, select the site to install the application
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Again, click "Start free trial"
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Wait while Jira installs the application
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Once loaded, click "Manage app"
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Once installed, click Manage app.
Click Configure.
Create the Application Link
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| Info |
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Pro-tip |
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! Open multiple browser windows when configuring the Jira application link. That will help when copying values between screens |
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Copy
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Click the "Open link in JIRA" button
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Paste the copied link in the text box under "Configure Application Links"
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Click "Create new link"
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Return to the setup screen and click "Next" under step
Save your Application Link connection
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Click the "Save connection" button
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to copy the URL for creating the application link.
Click Open link in Jira.
In the upper-right, click Create Link.
Paste the URL into the Application URL field.
Click Continue to review the link.
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