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Rich Filters::Service Management Dashboards app on the Atlassian Marketplace

User's Guide for version 1.3

Version Highlights

  • Rename app to Rich Filters::Service Management Dashboards
  • Add support for Satisfaction as numeric value
  • Add support for Satisfaction date and Satisfaction comment in Views

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Note

Rich Filters::Service Management Dashboards version 1.3.0 requires Rich Filters for Jira Dashboards version 1.22.0 or above. Make sure you upgrade your Rich Filters for Jira Dashboards app to the required version. More details in our compatibility matrix.

Rename the app

The name of the app was changed to Rich Filters::Service Management Dashboards instead of Rich Filters::Service Desk Dashboards previously.

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  • Before installing Rich Filters::Service Management Dashboards – you should make sure you have a compatible Rich Filters for Jira Dashboards app version already installed and licensed. In order to know the compatible Rich Filters for Jira Dashboards versions, have a look at our compatibility matrix between Rich Filters::Service Management Dashboards and Rich Filters for Jira Dashboards.
  • Before upgrading Rich Filters::Service Management Dashboards – it is preferable that you first upgrade the Rich Filters for Jira Dashboards app to the latest available version. 
  • After installing Rich Filters::Service Management Dashboards – you must reindex your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

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