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Defined in the rich filter configuration, queues are lists of issues based on configurable JQL queries that further filter the issues returned by the rich filter. Queues are ideal for organizing support requests (by support agent, service desk, request type, etc.) but also for managing lists of issues in general.:One
- one or multiple queues can be displayed in any given Rich Filter Results gadget,
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- each queue can be displayed with one or multiple views
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- ,
- each queue has its own sorting criteria, independent of the other queues,
- and more – see Configuring Queues documentation page for more details.
Example of Rich Filter Results gadget configured to display 3 support queues:
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