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New requests - If this option is selected, you will hear a one-time notification when a customer initiates a new conversation in the Chat Widget.
Messages in the requests assigned to me - If this option is selected, you will be informed about new messages in the requests assigned to you.
Repeat sound until new request is assigned - If this option is selected, notifications will keep playing until you assign a new request from chat.
Show info-popup about new message/request on the Chat Dashboard - If this option is selected, you will get a visual notification in addition to a sound one.
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To receive sound notifications, you need to keep the Chat Dashboard page open somewhere in your browser and have an online agent status on Chat Dashboard (icon in the right-upper corner). |
The sound is provided by notificationsounds.com, and you can check it out here.
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On the Chat Dashboard, click the bell icon in the upper right corner.
From the box that opens, click Pause Sound.
Select a time frame from the drop-down list.
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You will still see flag popups for new requests.