About
The Resolution Time report charts the minimum, average and maximum time for issues to be transitioned from the Open status to the Resolved status.
Issues are plotted based on each issue Created Date.
If you need a more advanced version of this report, or if you need to use a different combination of statuses than those supported here, see the Time from Status to Status report.
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The time reports use the Reporting time is shown in units of hours from the start time to the end time on a 24-hour clock.When reporting time in units of hours, only the sum of hours is shown, The total time shown is irrespective of whether the hours are distributed across non-workdays or non-work hours.For example, if the total hours amount to 36 hours, the calendar displays 36 hours and not 4.5 days, which would be 108 hours with the 24-hour clock, because each work day is eight work hours. |
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