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Info

This page is for Time to SLA app in the Data Center environment

Issue

A constant error of NoClassDefFoundError in the Time to SLA logs after installing Automation for Jira Lite app.

Symptoms

Environment Details:

Version #

Jira version

7.13.1

Time to SLA version

10.10.0

Automation Jira Lite version

7.1.2

Error Log:

Detected an error (NoClassDefFoundError) instantiating the module for plugin 'plugin.tts' for module 'tts-sla-threshold-breached': com/codebarrel/automation/api/thirdparty/EventTriggerRuleComponent. This error is usually caused by your plugin using a imported component class that itself relies on other packages in the product. You can probably fix this by adding the missing class's package to your <Import-Package> instructions; for more details on how to fix this, see https://developer.atlassian.com/display/DOCS/NoClassDefFoundError .

Resolution

One has to disable Disable one of the modules from the Apps section. Please follow the below steps to do so. of the Time to SLA app:

  1. Click in the cog wheel

  2. Go to the Manage apps

  3. Choose Time to SLA app

  4. Click on the apps module enabled as shown below

...

5. Disable the “tts-sla-threshold-breached“ module

...

Note

Disable the module will affect the integration of Time to SLA with the app.
Kindly make sure the app installed does not have the integration with the Time to SLA app.