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| Issue | Possible reason | Solution | |||||
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| Diagrams are not being displayed | Microsoft Visio Viewer ActiveX control | The control provides almost all the functionality and problems for this support. The app provides the control with the various parameters the user specifies. Issues related to the diagram not displaying are usually resolved locally and are caused by browser security or installation configuration issues. See the other tips and warnings on this page and refer to various issues and discussions to resolve problems for your users.
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| Get an error: This page is accessing information that is not under its control. This poses a security risk. Do you want to continue? | Internet Explorer (IE) security settings | Specifically, enable Access data sources across domains needs to be set. Recommend doing . It is recommended to do this only for trusted sites where your confluence url Confluence URL is listed as a trusted site. In IE, go to internet Internet options - > security -Security > custom Custom level. | |||||
| Get an error: The Microsoft Office Visio Viewer cannot load the specified URL or file | Configuration settings | It is possible that the Server Base Url under Administration - > Site Configuration is not set correctly. Contact an administrator to fix this. You can see the URL that the viewer is attempting to load by looking at the source for the rendered Confluence page. |
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Get the base Internet Explorer (IE) part working first. Most companies that use Visio have significant IE usage and this is the best alternative for that. Follow the tips and information available here on this page and other resources elsewhere on how to configure your IE and Microsoft ActiveX client environment to work correctly. Problems with this must to be resolved locally.
If you need want to use the Chrome or Firefox browser access from a Windows client, we recommend using IE tab browser extension for Firefox or Chrome to get IE rendering in those browsers - that is basically the same as the first recommendation above.
- If you need want to use the Chrome, Firefox, or Safari access browser for non-Windows clients, then you must work on the you must provide the required conversion path as well . The Confluence server as using the IE tab browser extension. A Confluence administrator must follow the instructions in the How to install SVG conversion support article to do so.