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Cloud or DC

Diagnostics Steps

N/AThis test class is only to be executed is the test class such as in the Configuring Automatic Pull from Salesforce fails to deploy to environment.

Cause

Complex fields such as Cascading fields or restricted fields in Salesforce may cause an issue as the JCFS testing trigger checks whether every logic is working as it has to or it could be positive or negative testing and is global (does not corellate correlate to the fields mapping only). Test classes also confirms every trigger is executed at least once.

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Code Block
@isTest public class CaseTriggerTest2CaseTriggerTest {
@isTest static void caseAfterUpdateTest() {
    //insert a new case manually, we also need to add other required fields in to the code
    Case c = new Case(
        Subject = 'ServiceRocket Test Case',
        Description = 'ServiceRocket Test Case',
        Parent__c = 'Parent A', //change to related field stated in the error message
        Child__c = 'Child 1' //change to related field stated in the error message
        
    );

    JCFS.JiraTriggerTestHelper.testAfterUpdate(c); 
}
}
Info

Do take note that the above test class is for reference purposes. As each instance varies in complexity, you may need to change or we also need to add other required fields in to the code accordingly. Please refer to the error message received in order to modify the test class.

Resolution

N/A

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