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changes.mady.by.user Siti Alewi

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New Version 2

changes.mady.by.user Amith Mathur

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Summary

The “You do not have a valid license. Please contact your space administrator.“ error is displayed when you:

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  1. Attempt to make a new request by clicking the Request Approval button

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  1. Image Added

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  1. Viewing a page status panel that has been approved, rejected, or in pending approval status

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  1. Image Added

Environment

  • Confluence Cloud

Diagnostics Steps

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Cause

The product license for Page Approval for Confluence Cloud has expired or is invalid. This error may also be caused by an api API key that is used to communicate, where it which has been rotated recently.

Workaround

N/A

Resolution

If the issue is caused by the rotated API key, removing the error requires triggering the subscription again.

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If all the above fails, please request the space administrator to renew the product license, or if the issue still persists, reach out to our support team.

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