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And there you have it! When in doubt, always refer to our work process diagrams, as they can teach you how different methods work in the most concise and efficient way possible.
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To better understand SLA calculation, check out these important notes:
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If you have different business hours for each day (as shown below), TTS will consider Monday’s business hours.
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For example, if you add a goal as shown below (1d), TTS will consider this 1 day as 10 hours. This is because your business hours add up to 10 hours on Monday.
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If you want to set your business hours for the “day” option, you can use the Length of Business Day option as shown below:
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🖇️ Related Articles
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