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Info

This article is for Time to SLA Data Center and tested with v10.14.1 only.

Symptoms

  • Upgraded from Time to SLA v10.2.1 to v10.14.1.

  • After upgrading the version, the app stopped working.

  • The error as in the following log:

...

  • All SLA panels are missing when trying to regenerate or recalculate the SLA.

...

Resolution Steps

  1. Disable the Time to SLA app.

  2. Take a backup of the Database. Execute the following SQL query(change according to the DB that is being used).

  3. DELETE FROM "AO_C5D949_SLA_MIGRATION_RESULT" WHERE "ENTRY_TYPE" = 'MIGRATION_STATUS'

  4. Re-enable the add-on and wait for it until it finishes the migration.

  5. If the issue persists, please go to the "AO_C5D949_TTS_SLA" table and look at the "PROXIED_SLA_ID" column.
    In that column, search for the value that is equal to "null". You'll be able to see the problematic SLA.