Symptoms
You might encounter issues where ServiceRocket add-on(s)Appfire apps, such as Reporting, Scaffolding, Linking, or Tracking and ServiceRocket the Util Library are being disabled.
Additionally, in the following error message is displayed in atlassian-confluence.log, you will see the following error message:.
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2017-08-16 14:32:05,046 ERROR [ThreadPoolAsyncTaskExecutor::Thread 46] [atlassian.plugin.module.PrefixDelegatingModuleFactory] createModule Detected an error (NoClassDefFoundError) instantiating the module for plugin 'com.comalatech.workflow' for module 'workflowSupplier': com/servicerocket/confluence/randombits/supplier/core/annotate/AnnotatedSupplier. 2017-08-16 14:32:05,274 ERROR [ThreadPoolAsyncTaskExecutor::Thread 46] [plugin.osgi.factory.OsgiPlugin] onPluginContainerFailed Unable to start the plugin container for plugin 'com.servicerocketappfire.confluence.plugin.servicerocketappfire-utility-library' |
When trying to enable the ServiceRocket add-onAppfire app(s) and ServiceRocket the Util Library, the add-ons apps will fail to enable.
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This article refers to the Appfire (previously ServiceRocket) apps and Utility Library. The |
Cause
This issue is being caused by 3rd party add-ons that has have a dependency on ServiceRocket Appfire Util Library. Here are some
3rd party add-ons which has that have a dependency on ServiceRocket the Appfire Util Library :include
Comala Workflows Document Management - Reporting Integration by ComalatechAppfire
Viewtracker Add-on by Bitvoodoo
Google Apps Connector by M20 Technology
Comala Metadata Plugin by Andy ArmstrongAppfire
Workaround
...
uninstall the affected
3rd party
...
apps(s)
...
Appfire apps(s)
...
Appfire Utility Library
...
...
install the Appfire app(s) first
...
(this automatically installs the Appfire Utility Library
...
)
...
then, install the 3rd party
...
app(s)
...