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SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.
Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.
Background Reports – Shows all of your background reports. Visit this page to download your background reports.
Favorite – This category appears when youfavorite (
) a saved search filter. You can find all of your favorite filters here.Other – This category shows all of your saved search filters.
Met SLAs – A default search filter that generates Met SLAs report.
Exceeded SLAs – A default search filter that generates Exceeded SLAs report.
Weekly Summary Report – A previously saved search filter example. When you save report search filters, they’ll appear like this.
Manage Filters – Lists all of your saved filters and enables you to easily manage them.
Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.
What types of SLA reports are available?
Time to SLA gives you numerous options to configure your reports to suit your unique needs. As of this writing, you can create 3 types of reports:
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🤔 When should you use which? The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report is perfect for visualizing your work and getting information across in an instant. |
🚀 Next Steps
In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.
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