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Time to SLA adds the SLA Overview Tab to the issue view upon installation.
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The SLA Overview Tab
In SLA Overview tab, each SLA is assigned a colored mark according to its status, which allows you to see the status of all SLAs on the issue at a glance. Check out the color codes below:
Status | Color |
|---|---|
The SLA has EXCEEDED. |  |
The SLA is in PROGRESS. |  |
The SLA has been MET. |  |
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How to Change SLA Overview Tab Field Display Options
Go to SLA Fields.
Click the cog icon in the row of a custom field in order to change its display options.
Go to Display Options.
The Display Options screen will appear.
Select Time Format to display.
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