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Under Salesforce Lightning Experience, the Create Jira Issues and Associate buttons are only visible to admins. Image Removed

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Environment

  • Jira Cloud

  • Jira Server

Cause

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titleCloud

The user's profile doesn't have the Apex Class access permission enabled for JCFS classes.

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The user's profile doesn't have the Apex Class access permission enabled for JSFS classes.

Resolution

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  1. Identify the users who aren't able to see the Create Jira Issues and Associate buttons.
    In Salesforce, go to Setup > Users > Profiles > click on the users' profile.

  2. Look for and edit Enabled Apex Class Access.

  3. Make sure all JCFS classes have been added to the Enabled Apex Classes column.

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Expand
titleServer
  1. Identify the users who aren't able to see the Create Jira Issues and Associate buttons.
    In Salesforce, go to Setup > Users > Profiles > click on the users' profile.

  2. Look for and edit Enabled Apex Class Access.

  3. Make sure all JSFS classes have been added to the Enabled Apex Classes column.

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