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🤔 Context: An energy company needs to start the SLA when an issue is opened and end it when resolved. 🌧️ User ProblemUse Case: As an energy company, our contract obliges us to start the SLA when an issue is opened and end it when it is resolved. Moreover, we need the SLA to count all the processes between the two statuses. ☔ Solution: Using Time to SLA’s highly customizable Start and End conditions, as well as different calculation methods! |
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Customize all other fields according to your liking, and your SLA is ready.
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