Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

By linking a Jira issue in Salesforce, you can easily communicate the linking information from the Salesforce object to a Jira issue, keeping the Jira team within the loop. 

Prerequisites

Linking a Jira Issue

1. In a Salesforce object, click Associate/Create.
Image Modified

2. Click Create Jira Issue and the issue creation window will appear. 
Image Modified

3. Choose the desired Jira Project and Issue Type. All field and value mappings set by your administrator will be used to create the Jira issue.
Image Modified

4. Click on More Fields to Review to expand, you will see the Linked Issues textboxes.Image Removed

...

5. In the Linked Issues column, choose the type of association for the linked issues and type into the search bar for the issue that you want to link with. The dropdown will list issues based on what you type, click on the relevant issue. Image Removed

...

6. Once the Linked Issues section has been filled, click on the Create button. Image Removed

...

7. Upon successful creation, the "Issue created successfully" and the "Issue linked successfully" messages will be displayed.

Salesforce view:
Image Modified

Jira view:
Image Modified

Related information