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SLAs – Click to access all of your SLAs.
ID – Displays the ID number of your SLA.
The SLAs are listed in the order in which they were created. Click the sorting icon () to reverse it.
To find a specific SLA by its ID, use the filter icon ().Name – Displays the name of your SLA.
Project – Displays the project name of your SLA.
Start – Displays the Start conditions of your SLA.
End – Displays the End conditions of your SLA.
Add New SLA Definition – Click to add a new SLA.
icon – Allows you to see the details of your SLA.
icon – Click to edit your SLA.
icon – Click to manage the notifications of your SLA.
icon – Enables you toclone an SLA.
icon – You can delete an SLA by clicking this. This process is irreversible.
Columns – Add or delete columns (Reset, Goals, Pause on, etc.), and change their order by dragging and dropping them on the table.
Hide disabled SLAs – Check the box to hide disabled SLAs.,
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Let’s zoom in and take a look at the and icons present inside some of the columns. icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending. icon – You can search each column's content by entering a related value. Check out a filter example below: |
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