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In the Chat for JSM app, you can enable audio and visual notifications for new incoming requests. These notifications will work only for new requests and won’t work for replies to existing tickets. For that purpose, you can set up desktop notifications.
How does it work?
These notifications are designed to keep support agents informed about newly initiated chats so that they can start taking care of them as soon as possible. Agents will receive sound and visual notifications when they are online and have the Chat Dashboard open anywhere in the browser.
Sound notifications work only for requests made via Chat and within each project individually. They require you to configure the proper browser permissions.
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On the Chat Dashboard, click the bell icon in the upper right corner.
From the box that opens, click Pause Sound.
Select a time frame from the drop-down list.
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You will still see flag popups for new requests.