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On this page, you'll learn how to share SLA statuses using the customer portal. Here’s how:
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Click the cog icon on the Jira header menu.
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Select Projects from the dropdown menu.
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Select the project for which you want to share the SLA status.
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The Jira Project settings page will appear.
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Click Time to SLA on the menu on the left-hand side.
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The Time to SLA | Customer Portal SLAs list will appear.
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Select All SLAs, Some SLAs, or No SLAs for each request type. If you select Some SLAs, then please specify which SLAs should be shown to your customers.
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You can also select SLA(s) for all request types.
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Click Save.