The SLA Indicator Custom Field displays a single lozenge to show the status of an issue by taking into account all of its SLAs.
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Description | Lozenge |
|---|---|
All SLAs have been MET. |  |
No SLA has EXCEEDED, and at least one SLA is in PROGRESS. |  |
At least one SLA has been EXCEEDED. |  |
| Info |
|---|
If the lozenge is MET or EXCEEDED, you can see the details of the SLAs by clicking on the lozenge. |
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How to
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Change SLA Indicator Custom Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
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