The SLA Durations Chart Gadget displays average SLA durations over time. On this page, you will learn how to add the This tutorial will walk you through the process of adding the Periodic Met vs. Exceeded SLA Gadget to your dashboard.
Add The SLA Durations Chart Gadget
1. Go
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Dashboardto the Dashboard you want to add the gadget to.
2. Click
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Add GadgetAdd gadget or Add a new gadget.
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3. Search
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TTS - SLA Durations Chart gadget.
4. Click
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Add Gadget.
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5. The
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SLA Durations Chart gadget configuration screen will appear.
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6. Select a
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Filter or a Project to Filter or a Project to pick which issues to include in the gadget.
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You MUST pick only one filter or one project.
Select a
Period to view the durations weekly or monthly.
Select
SLAs to include in the count.
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You MUST SELECT at least one SLA.
Select
Time Interval 7. Select whether you want the gadget to display data Weekly or Monthly.
8. Select SLA(s) to calculate the duration, or leave it blank if you want to include all SLAs.
9. Select Time Interval (y-axis time interval) to set a time unit for the duration. Options are Seconds, Minutes, Hours, and Days.
10. Select Chart Type (see graph types in step 14).Graph Type (Bar, Line). (See graph types below.)
11. Create a Custom Gadget Title. This custom title will be displayed on top of the gadget.
12. Select Refresh Interval.
13. Click Save.
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14. That’s it! The gadget will now appear in the dashboard.
Bar Chart
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Line Chart
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Time to SLA gadgets use Lucene indexes to ensure a scalable dashboard experience, just as Jira gadgets do. Problems in those indexes might result in inconsistent numbers sometimes. If you experience such a problem, you can find possible solutions here. |