You might need to regenerate SLA data for issues from time to time. Escalation services execute JQL and regenerate SLA data for the issues that are returned by this query. You On this page, you can set a time interval (how often the escalation service will be triggered) by cron expression.
On this page, you will learn how to:
Create an escalation service.
Update an escalation service.
Delete an escalation service
can create new escalation services, as well as edit and delete them.
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1. New Service – Click to add a new service.
2. # – Shows the number of the scheduled escalation service.
3. Name – Displays the name of the escalation service.
4. JQL – Displays the JQLs used.
5. SLAs – Displays which SLAs will be recalculated.
6. Concurrency – The level that determines how many threads will execute the SLA recalculation.
7. Cron – Displays when and how often the recalculation will be performed.
8. Edit – Click to edit the service.
9. Delete – Click to delete the service.
How to Set Up an Escalation Service
1. Log into your Jira account.
2. Click
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Time to SLA in the header menu to see the TTS menu.
Go to
> Settings.
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The
Settings page will appear.
Click on the
3. Click the Escalation Services tab.
4. Click
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New Service.
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5. The
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SLA Regeneration Escalation Service screen will pop - up.
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6. Create a
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Unique Name.
7. Enter a
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JQL that filters issues which you want to regenerate SLA data for.
108. You You can select which SLAs to will be generated or leave empty for all SLAs.
119. Select how many threads should be working, you .
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You may want to increase the concurrency level for a bigger JQL. |
1210. Enter a Cron Expression for how often you want to regenerate SLA data.
1311. Click Save.
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14. That’s it! The new service will now appear in the list.
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Update an escalation service
Go to
Settings > Escalation Services.
Click in the row of the escalation service that you want to update.
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The
SLA Regeneration Escalation Service screen will pop-up.
Repeat steps described above in
set up an escalation service.
Delete an escalation service
Go to
Settings > Escalation Services.
Click
Delete in the row of the escalation service that you want to delete.
Click
Yes in the confirmation pop-up.
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