Time to SLA offers provides default settings for optimum optimal use and performance on a joint single base. Within settings, you can modify and adjust some default values according to your needs and system. Within the /wiki/spaces/TTSToggle/pages/10388921Let's go over the main tabs on the Settings page:
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General Tab – On this page, you can:
Select which Time Format to use.
Narrow down the visibility of the Overview Tab and SLA Panel by using JQL filters.
Rename SLA Status Labels.
Set default values for SLA notifiers.
Within the /wiki/spaces/TTSToggle/pages/10388565SLA Calculation Scope Tab – On this page, you can create :
Create a whitelist and blacklist
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to narrow down the SLA calculation scope and avoid the tedious task of having to enter the same JQL filter values again and again when creating SLA contracts.
Within the /wiki/spaces/TTSToggle/pages/10388535 – On this page, you can reschedule :
Reschedule tasks according to your needs, preferences, and system.
Within the /wiki/spaces/TTSToggle/pages/10388432 – On this page, you can schedule :
Schedule how often and which issues to regenerate SLA data for.
Within the /wiki/spaces/TTSToggle/pages/10388469 – On this page, you can clear :
Clear the cache.
Within the /wiki/spaces/TTSToggle/pages/10388144 – On this page, you can set :
Set values for JQL row limits, recurring notifier limits, and regeneration concurrency.