Time to SLA provides default settings for optimal use and performance on a single base. Within settings, you can modify and adjust some default values according to your needs and system. Let's go over the main tabs on the Settings page:
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1. General Tab – On this page, you can:
Select which Time Format to use.
Narrow down the visibility of the Overview Tab and SLA Panel by using JQL filters.
Rename SLA Status Labels.
Set default values for SLA notifiers.
2. SLA Calculation Scope Tab – On this page, you can:
Create a whitelist and blacklist to narrow down the SLA calculation scope and avoid the tedious task of having to enter the same JQL filter values again and again when creating SLA contracts.
3. /wiki/spaces/TTSToggle/pages/10388535 – On this page, you can:
Reschedule tasks according to your needs, preferences, and system.
4. /wiki/spaces/TTSToggle/pages/10388432 – On this page, you can:
Schedule how often and which issues to regenerate SLA data for.
5. /wiki/spaces/TTSToggle/pages/10388469 – On this page, you can:
Clear the cache.
6. /wiki/spaces/TTSToggle/pages/10388144 – On this page, you can:
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