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TTS offers a flexible way of creating a dynamic email content. Click here to find out how templating works and the potential parameters you can use. |
b. Send a Slack message – Add the Slack webhooks URL and, if desired, customize the Slack message.
c. Fire an event –
8. Click Save.
After you've saved your notifier, you can use the Notifications page to view, Edit, or Delete your notifiers. From there, you can associate your notifications with different goals as well.
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If you have more than one goal, you can use the Associate with goals feature to configure different notifications for each one. For example: Let's say that an issue with a high priority has 1 hour, a low priority issue has 3 hours. In this case, it may be required to receive mail more regularly for the critical issue, or you may want to send that notification to different users. This is where the Associate with Goals feature will come in handy, as it allows you to associate goals with different notifications. |
🖇️ Related Articles
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Creating SLA Notifications Overview |