| templateType | template |
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| templateId | 975385006 |
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| excerpt | Summary When performing a JQL search query in the Bulk Operations tab of Salesforce, the error " Failure in running JQL search query " appears. Environment JIRA Cloud Diagnostics Steps Run a check if the project still exists in your Jira Cloud site with the following methods: Go to Projects > View all projects . Using the project ID from the bulk operation search into this URL: https://your-domain.atlassian.net/secure/project/EditProject!default.jspa?pid=<projectID> Using the Atlassian API (if you are using a team-managed project ): https://your-domain.atlassian.net/rest/api/3/project Cause The project is archived or moved to the trash but the bindings still exist. The Bindings page will show that the project is orphaned and unknown. Workaround <If this is not applicable - please make sure to remove all contents here> List down the workaround if any. If it involves some steps user should take, use numbering. Empty the section if not applicable. Note: You can't have both Workaround and Resolution sections empty. Either one should be filled inNot applicable. Resolution Go to the Cog gear Icon > Projects . URL Example: (https://domain-name.atlassian.net/jira/settings/projects/manage) Click the Trash or Archive tab to search for the project. Proceed to unarchive the project or restore the project from the trash. For more information, on project archive and project trash features, look at the following documentation: Moving a project to trash Archiving a project |
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