| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006 |
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| excerpt | Summary When creating a Salesforce Record from Jira, the user gets the "Error when trying to create Case: Cannot deserialize instance of reference from START_ARRAY value [line:1, column:38]" error. Environment Jira Server Jira Cloud Diagnostics Steps Not applicable. Cause After a Salesforce record is created, mapping a multi-picklist Jira field (array <option>) with a Salesforce Id field (reference) triggers this error as both fields are not compatible with each other. Workaround Not applicable. Resolution Review the compatibility of all the mapped fields on the issue type that you are experiencing the error. Go to Apps > Salesforce > Bindings > Mappings . Click Mappings on the affected Issue type. Open the Compatibility Matrix documentation in a new tab. Ensure all the field mappings fulfill the compatibility matrix documentation rulings. The error will be resolved once the incompatible fields are edited or deleted. |
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| fieldGroupKeys | {"2y3hhobuup":["net.customware.confluence.plugin.scaffolding__2y3hhobuup__data_0_m2c15ut8ofr4mti3h0gz"]} |
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