| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006 |
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| excerpt | Summary A "Salesforce authorization failed" error is generated while trying to integrate Salesforce and Jira. Environment Jira Cloud Diagnostics Steps Not applicable. Cause This error is normally caused by disabling or terminating the Jira admin's account. And since a Connection is authorized using the Jira admin's Salesforce credentials, the Connector is unable to proceed. Workaround Not applicable. Resolution Revoke the Connection from within both Salesforce and Jira to force creation of a new token. You can use the same steps as shown in this KB - How to change the Salesforce integration user . |
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