Summary
After applying the API access token on the Salesforce package an "Unauthorized Endpoint" message appears and the page is stuck in a loop:
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Another error that can be seen after adding the API token:
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Environment
Jira Cloud or Jira Server
Cause
| Environment | Cause |
|---|
| Cloud | This is usually caused by the Connector's server URL not being configured in 'Remote Site Settings'. |
| Server | This is usually caused by the Jira instance URL not being configured in 'Remote Site Settings'. |
Resolution
| Environment | Resolution |
|---|
| Cloud | - Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".
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- Click the Remote Site Settings link that appears.
- On the All Remote Sites screen, click the New Remote Site button.
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- On the Edit Remote Sites screen, enter the following details:
Remote Site Name: Jira
Remote Site URL: https://sfjc.servicerocket.io/
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- Click Save.
|
| Server | - Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".
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- Click the Remote Site Settings link that appears.
- On the All Remote Sites screen, click the New Remote Site button.
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- On the Edit Remote Sites screen, enter the following details:
Remote Site Name: Jira
Remote Site URL: <enter your Jira instance URL>
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- Click Save
|
| Live template |
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| template | Knowledge Base Template v3 |
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| type | template |
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