| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006 |
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| excerpt | Summary When a Jira issue's Summary or Description contains an emoji, an error will trigger and the issue will not be created. This happens when issues are being created from the Salesforce environment containing the emojis to the Jira issue. Environment Jira version 8.20 or prior MySQL database 5.5.3 or prior Diagnostics Steps Create a Jira issue with an emoji in the Description/Summary field. Creation will fail, create a support zip file for this. Check the zip file for an error similar to the following: Error Incorrect string value: '\xF0\x9F\x98\x8A\x0D\x0A...' for column 'DESCRIPTION' at row 1 Cause This issue is related to an existing bug regarding MySQL 5.5.3 or prior which does not support 4 byte UTF8 characters. There's a reference to this in the following Atlassian ticket: https://jira.atlassian.com/browse/JRASERVER-44069 Workaround Upgrade the MySQL version as mentioned in the knowledge base here . Resolution Not applicable. |
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