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Salesforce comments within Jira can be filtered by administrators using hashtags, (e. g. #jira, #jira-servicedesk, #sfjc).

Adding hashtag filters in Jira

  1. Go to Image Removed Image Added> Apps, and then in the sidebar, under Salesforce, choose Connections.
  2. Choose the connection you wish to configure, then click Configure.
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  3.  On the Connection Configuration screen, scroll down until you see the Comment Tag Filter section.
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  4.  Administrators can enter the hashtags that they want to use to filter comments from Salesforce.

    Info

     Tags must be preceded by a "#" and separated by a space.

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Filtered comments will appear in a Jira Issue based on the Comment Privacy settings plus what hashtags were configured by the administrator (see above).
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In Salesforce, to add a hashtag to a Case Comment, simply edit the comment and add the hashtag anywhere in the comment:
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See Also