| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006 |
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| excerpt | Summary When accessing some of the Connector configuration pages or trying to do a search, an error message "Access Forbidden: API is disabled for this user" is shown. Environment JIRA Cloud Diagnostics Steps Check whether the Salesforce user being used for the Authorization has the "API Enabled" option enabled (ticked), either in their Profile or Permission Sets. Cause The Salesforce user being used for connection authorization the does not have the "API Enabled" option ticked in their Profile or Permission sets Workaround Resolution Edit the Salesforce user's Profile or Permission sets to enable the option. |
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