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This page will guide you through the steps for adding a new application link.

The application link authorizes your JIRA instance with your Salesforce.com account. Without the application link, you will not be able to make a connection to Salesforce.com.

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Access the Application Links interface by going

  1. Go to Cog Icon Image Modified > Add-ons.
     

  2. Under the Application Links section, click on Application Links.

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Info

Alternatively, you may also go to the Connection Configuration Interface and editing an existing connection.
Click on Manage Application Links link to display the Application Links interface.

This is the Application Links Interface:
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    Below the list of configured Application Links is a form to add a new Link.
    Fill in the details of the connection as in the example below (with your Salesforce instance name) and click Add.
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  1. You will now see your new Application Link in the list of configured Application Links, however under the Authentication column it will say Not Configured.
     

  2. Authentication now needs to be configured so that JIRA can communicate with Salesforce.com.
    In the Actions column of the new link, click Configure Authentication and enter the Salesforce.com username and password.
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    You will see the following screen:

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  3. Enter your Salesforce.com URL in this format:
    https://<domain>.salesforce.com
     
  4. You will see the Configure Application URL pop-up window.
    Click Continue.
     
  5. The Link applications pop-up window will now display.
    Type in your desired name for the Application Test field.
    Then, from the Application Type pull-down menu, choose Salesforce.com.

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    You do not need to fill in the other fields.
    Click Continue.
     
  6. The Configure Application Links will reappear, this time with the application link you just created:

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    Choose the application link you just created and click Edit.
     
  7. A configuration pop-up window will appear.
    Click on Outgoing Authentication.
     

  8. You will see that the Connector status is currently Not Configured.

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    Enter your Salesforce.com credentials.
    Click Update.

    Warning
    titleHaving security token woes?

    If your Salesforce.com connection won't authenticate, refer to the KB article:
    How Do I Resolve LOGIN_MUST_USE_SECURITY_TOKEN Errors?

  9. Click Update. The link will now show Configured in the Authentication columnIf the configuration is successful, you should be able to see that the status is now Configured.
Note

The default Application Links interface has been replicated as part of the connector as the default interface was not accessible to all JIRA administrators.

Application Links can still be added through the default interface but this documentation will focus on the connector interface.

For details on adding application links through the default interface see: Linking to Another Application

Info

Alternatively, you may also go to the Connection Configuration Interface and edit an existing connection.

Click on Manage Application Links link to display the Application Links interface.

Warning
titleHaving security token woes?

If your Salesforce.com connection won't authenticate, refer to the KB article:
How Do I Resolve LOGIN_MUST_USE_SECURITY_TOKEN Errors?