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This page will guide you through the steps for adding a new application link.

The application link authorizes your JIRA instance with your Salesforce.com account. Without the application link, you will not be able to make a connection to Salesforce.com.

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  1. Go to Cog Icon  > Add-ons. 
     

  2. Go to Applications, located on the left pane.
     

  3. Under the Integrations section, click on Application Linkslinks.

  4. You will see the following screen:
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    Enter your Salesforce.com URL in this At the Configure Application Links screen, enter your Salesforce URL in the following format:

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     https://<domain>.salesforce.com

    For this example, we will be using the domain "ap1". Your Salesforce.com instance may use a different domain.
    The URL will thus appear like this: https://ap1.salesforce.com 

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    When you're done, click Create new link.
     

  5. You will see the Configure Application URL pop-up window.

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    Click Continue.
     
  6. The Link applications pop-up window will now display.
    Type in your desired name for the Application Test field.
    Then, from the Application Type pull-down menu, choose Salesforce.com.
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    You do not need to fill in the other fields.
    Click Continue.
     
  7. The Configure Application Links screen will reappear, this time with the application link you just created:
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    Choose the application link you just created and click Edit.
     
  8. A configuration pop-up window will appear.
    Click on Outgoing Authentication.
     

  9. You will see that the Connector status is currently Not Configured.
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    Enter your Salesforce.com credentials.
    Click , then click Update.

    Warning
    titleHaving security token woes?

    If your Salesforce.com connection won't authenticate, refer to the KB article:
    How Do I Resolve LOGIN_MUST_USE_SECURITY_TOKEN Errors?



  10. If the configuration is successful, you should be able to see that the status is now Configured.
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The default Application Links interface has been replicated as part of the connector as the default interface is not accessible to all JIRA administrators.

Application Links can still be added through the default interface but this documentation will focus on the connector interface.

For details on adding application links through the default interface see: Linking to Another Application

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Alternatively, you may also go to the Connection Configuration Interface and edit an existing connection.

Click on Manage Application Links link to display the Application Links interface.

Warning
titleHaving security token woes?

If your Salesforce.com connection won't authenticate, refer to the KB article:
How Do I Resolve LOGIN_MUST_USE_SECURITY_TOKEN Errors?

 

 

The method shown above is the default method of adding an application link and uses the default Atlassian interface. There is also an alternative method of adding an application link and can be performed after a connection has already been added, or while it is being added.

Go to the Cog Icon Image Removed > Add-ons.
Under Cloud Connectors, click on Connections.
You will now be at the Manage Application Links screen:
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  • You can now add a new application link in the fields on the bottom of the screen.
    Enter a Name for your application link. For this example, we will enter "SF AppLink2".
     

    • Then enter your Salesforce.com URL as both the RPC URL and Display URL.
    The Salesforce.com URL is in this format:

    Code Block
    languagexml
     https://<domain>.salesforce.com
    For this example, we will be using the domain "na1". Your Salesforce.com instance may use a different domain.
    The URL will thus appear like this: https://na1.salesforce.com
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     When you're done, click Add.

     

    The next step would be: