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This page is for the Time to SLA Serverserver.

How to display the SLA Panel of Issue 1 in Linked Issue 2?

  • To A custom field needs to be created to display the SLA Panel in the Linked Issue, you need to create a custom field.

  • Before creating the custom field, you must configure the screen to have the custom field available.

  • Click on the Cog icon and Select select Issues.

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  • Click on the Screens from the left bar.

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  • Add the Time To SLA in the Field Tab

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  • Choose the SLA Fields from the Time to SLA menu to configure the custom field that you just added.:

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  • Click on the cog icon and choose Display Options:

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  • It will prompt you prompts with the Display Options to configure the settings.

  • You can choose select the Time Format, Display SLA’s SLAs of links linked issues Blocks, Cloners, Duplicates, and Relates.

    • Inward Option: If you want to have the SLA Issue 1 to be displayed in the linked issue which is , Issue 2.

    • Outward Option: If you want to have wish the SLA Issue 2 to be displayed shown in the Issue 1 (where the issue 2 is linked with).

  • Display SLA Names: Always

  • Check the checkbox of Show completed SLAs.

  • Click on Save after you are done with the settings.

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  • Regenerate the SLA data to recalculate all the settings configured.

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  • The SLA Panel-custom field of Issue 1 will be showing shown in the Issue 2 (Inward Option).

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