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New: User who doesn’t have an account in the Jira Cloud site and will be invited to join
Existing: User with this email exists on this Jira Cloud site.
Unknown: User doesn’t have a valid email address, and it cannot be determined if the account exists on the Jira Cloud site. The user either doesn’t have an email address, or its email address is invalid.
Customized: User is mapped to an account on the Jira Cloud site via custom mapping.
Check out our complete User Mapping tutorial, which introduces the different options you have to successfully manage your users during a migration and ultimately transport them safely to the cloud.
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