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Select which SLAs and SLA statuses to include
Select the format of the data
Add additional fields and SLA values to view in the report
Save a configuration and reuse it later
Export to Excel
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Here you can create highly configurable reports, report subscriptions, line charts, and save search filters for reuse in the future.
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SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.
Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.
Background Reports – Shows all of your background reports. Visit this page to download your background reports.
Favorite – This category appears when youfavorite (
) a saved search filter. You can find all of your favorite filters here.Other – This category shows all of your saved search filters.
Met SLAs – A default search filter that generates Met SLAs report.
Exceeded SLAs – A default search filter that generates Exceeded SLAs report.
Weekly Summary Report – A previously saved search filter example. When you save report search filters, they’ll appear like this.
Manage Filters – Lists all of your saved filters and enables you to easily manage them.
Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.
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SLA Summary Report lets you see the most important information about your SLAs in the most concise way possible.
SLA Detail Report provides a more in-depth look into your SLAs.
SLA Durations Report enables you to create bar, stacked bar, and line chart reports for a selected time period and content.
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🤔 When should you use which? The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report is perfect for visualizing your work and getting information across in an instant. |
🚀 Next Steps
In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.
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