Page Comparison

slaValueType

This is the SLA’s goal.

slaValue

This is also related to the the SLA goal. We keep this value in milliseconds.

startDate

If the SLA has started, this will show the start date. We keep this value in unix timestamp. If you want to convert it to human readable form date, you can use a converter.

endDate

If the SLA has finished, this will show the end date. We keep this value in unix timestamp. If you want to convert it to human readable form date, you can use a converter.

deadline

This is the Target Date. We keep this value in unix timestamp. If you want to convert it to human readable form date, you can use a converter.

elapsedDuration

Elapsed time is the total time the SLA has taken until this time.

remainingDuration

The time left until the SLA breaches.

overdueDuration

The time that has passed since the SLA was breached.

pausedDuration

The lenght of time that SLA has been paused.

workingDuration

This value is the same with elapsedDuration.

{{baseUrl}}/rest/tts-api/1.0/sla-history-new?issueId=10400&slaId=339

This brings the information about SLA history.